RETURN POLICY We guarantee your satisfaction, and therefore we do accept returns on MOST items. Please note that there are no returns on any Arrow Products, China or Glassware. All returns are subject to a 15% restocking fee. Return requests must be made within 15 days of the shipment date. We are unable to accept returns on used items. We are unable to accept unauthorized returns. Please make sure to contact customer service BEFORE returning an item to us. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. In the event that we sent you the wrong item(s), we will pay for all shipping costs associated with the shipment to your location and back to our warehouse. The following are the 5 steps that must be taken in order to return an item: 1. Please click here to contact the Returns Department. Please provide the following information in your e-mail or to a customer service representative: * Your Company Name (if applicable) * Your Name * Order Number * Item Number of item(s) to be returned * Condition of the items to be returned o Complete or Missing pieces/parts o Undamaged or Damaged * Reason for Return Request 2. We will issue you a ship to loacation and a Return Authorization (RA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RA number must be post marked within 7 days of the numbers issuance. 3. Please make sure to clearly mark your RA number on the shipping label of your package. Please do not write your number directly on your box - only on the shipping label. 4. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. 5. Once an item has been received at our warehouse, it can take up to 5 business days to process the receipt of the item. Once processed, it can take up to 5 business days to initiate a credit to your account. Once a credit has been initiated by ReStockIt.com, it can then take your credit card company up to 5 business days to apply the credit to your account. You can check on the status of your return at any time by contacting the Returns Department.