DVD duplicator reviews

FAQ

1. How long will it take to copy a DVD?
2. Can your DVD duplicators copy music and DVD’s?
3. Why does it take 2 to 3 days to ship my duplicator order?
4. Do 1 to 7 targeted duplicators take longer to duplicate compared with 1 to 1 duplicators?
5. Will the duplicator speed affect the quality of the duplication?
6. Can I connect your CD/DVD duplicator to my computer system?
7. What type of media can I use in Copystars duplicators?
8. Can I mix different types or brands of media when duplicating?
9. What are the advantages of duplicating with the hard drive option?
10. What can I do when the duplicator is having trouble reading a source CD or master copy?
11. What should I do if my duplicator freezes during duplication?
12. How do I keep my duplicator clean?
13. Why do I get a read error when trying to duplicate a disc?
14. Are the discs usable if recording fails?
15. Can DVD players read CD-Rs?
16. Can I upgrade my duplicator?

1. How long will it take to copy a DVD?
Duplicating speed depends on the writing speed of the blank DVD media and the speed of your DVD drive used. The copying speed of a DVD duplicator cannot exceed the media’s maximum certified duplication speed. A typical time of duplicating a DVD is as follows:
   a. 16X DVD Media => 5-7 min
   b. 8X DVD Media => 10-12 min
   c. 4X DVD Media => 20-30 min
   d. 2X DVD Media => 40-60 min

2. Can your DVD duplicators copy music and DVD’s?
Yes, but the DVD master must be non-copyright protected.
a. The format can be single-sided, single layer DVD that can hold up to 4.7GB (120 minutes) of audio and video data (DVD5).
b. The format can also be single-sided, dual-layer DVD that can hold up to 8.5GB (or fours hours) of audio and video data (DVD9).

3. Why does it take 2 to 3 days to ship my duplicator order?
Copystars duplicators are custom made and fully tested for 72 hours from our assembly lines so the shipping time shown is estimated and refers to delivering time in business days after your duplicator is built and tested.

4. Do 1 to 7 targeted duplicators take longer to duplicate compared with 1 to 1 duplicators?
No, all targeted drives make simultaneous duplication, so it takes the same amount of time to duplicate for 1 to 7 and 1 to 1 duplicators.

5. Will the duplicator speed affect the quality of the duplication?
No, it does not but it will affect the time to finish duplicating a disc. All Copystars CD or DVD duplicators are equipped with top of the line recorders to maximize CD and DVD burning speed.

6. Can I connect your CD/DVD duplicator to my computer system?
No, the CD/DVD duplicator is a stand along and self contained unit.

7. What type of media can I use in Copystars duplicators?
Copystars DVD duplicators support the following type of blank media:
   a. DVD-R
   b. DVD-R DL
   c. DVD+R
   d. DVD+R DL
   e. Mini DVD
   f. DVD-RW
   g. DVD+RW
   h. CD-R
   i. CD-RW
   j. Mini CD
   k. Business Card CD
Copystars CD duplicators support the following type of blank media:
   a. CD-R
   b. CD-RW
   c. Mini CD
   d. Business Card CD

8. Can I mix different types or brands of media when duplicating?
To avoid stability and compatibility issues, we do not recommend using different media on the same duplicator during the duplication.

9. What are the advantages of duplicating with the hard drive option?
To ensure quality burns at higher speed and to store data that you may need to duplicate again at a later time. By loading data into built-in hard drive enables duplication at the maximum speed with utmost stability result. The larger the hard drive, the more data you can store. All hard drives are divided into a number of partitions depends on the capacity which will hold exactly one DVD or CD regardless of the duration of the disc on each partition.

10. What can I do when the duplicator is having trouble reading a source CD or master copy?
   a. Please make sure discs are free of damage or scratches.
   b. Pre-scan and test the disc for readability and reading speed.
   c. Please select any drives as the source drive by using the “Select Src.” function, and place the source disc and try to read it from any of the CD recorders to determine if you have any bad drives.
   d. If none of the above works, please contact our duplicator support department.

11. What should I do if my duplicator freezes during duplication?
If the duplicator gets too hot from duplicating for a very long period of time, please let the system rest for 30min. Place duplicator away from direct sunlight and position your unit in a cool environment helps for better operation.

12. How do I keep my duplicator clean?
The best way to keep your system clean is preventive maintenance. Using a system in a harsh environment with excessive dust, smoke, or other contaminants is not recommended. Some basic cleaning can be performed but there is no substitution for a clean environment. Compressed air cleaner can only apply to dust out your power supply. Do not open your system case.

13. Why do I get a read error when trying to duplicate a disc?
You are most likely running into copy protection. The disc publisher has placed "unreadable" sectors on the disc in an effort to confound disc duplication programs. If you believe the disc is not copyright protected, then it might simply be dirty or scratched. You can try to clean the disc gently using a lint-free cloth, wiping from the center out.

14. Are the discs usable if recording fails?
That depends on what was being recorded, how it was being recorded, and how far along in the process were. If it failed while writing the lead-in, before any data was written, the disc probably is still usable.

15. Can DVD players read CD-Rs?
The only discs that a DVD player is guaranteed to read most of the time are DVD discs. Support for CD-ROM, CD-R, and CD-RW may be included in the DVD players, but are not guaranteed. For more information, please contact technical support department.

16. Can I upgrade my duplicator?
Yes, please contact customer service department before any upgrades.

There are several upgrade options for Copystars™ duplicators:
   a. Firmware Upgrade
Firmware can be upgraded by upgrading the firmware in the controller card. Please contact us to confirm the model and firmware version of your duplicator. We may email you the firmware files to do your own upgrade.
   b. Upgrade the Current Burners to a Newer Model
Please contact our support department.
   c. Adding or Upgrading the Hard Drive
Please contact with us first and we will ask you to ship the duplicator back to us to upgrade.
   d. Upgrade Controller Card
Please contact DVD duplicator reviews support department.